• Please read these Terms of use (hereinafter referred to as the “Terms”)
carefully. By continuing to browse and use
this website you agree to comply with and be bound by the Terms described herein
and
all Terms incorporated by
reference, read together with our Privacy policy. If you do not agree with any
part
of the Terms please do not use
our website any further.
• Thank you for visiting www.medrabbits.com, an
internet
based portal, which is
owned and operated by Magic Potion
Technology Private Limited, a company duly incorporated under the provisions of
the
Companies Act, 2013
(hereinafter referred to as “Medrabbits”
or
“We” or “Our” or “Us” or “Company”). The
domain name is referred to
as the “Website” which together with our
privacy policy governs the access, and use
by you of the technology,
applications, websites, content, products, and Services provided by “MedRabbits”
and
governs the relationship
between you and the Company.
• About us: MedRabbits facilitates
booking
of independent health care professionals (“Care providers”) for in-home
health care, home based pathology lab tests, X-ray, medicine delivery and
medical
equipment through approved
vendors (hereinafter the “Service”) for you or any other person who is a either
a
relative, friend and/or acquaintance
( hereinafter referred to as the “Patient”).While we carry out specific
experience
and background verification checks
of the Care providers, impart training, carry out due diligence of the Vendors
and
validate Qualified nurses and
physiotherapists’ qualifications via independent third parties, the Service(s)
is/are provided directly by these Care
providers and/or Vendors and not by MedRabbits. There does not exist any
employee-employer relationship
between MedRabbits and the Care providers.
• You confirm that the Service(s) is/are being availed upon advice of a legal
medical practitioner/doctor and you solely
undertake the responsibility of the Service(s) and risks involved. While we will
endeavour to exercise due diligence
and provide a high quality of Service, we will not be responsible for any
deficiency
or negligent Service provided by
the Care provider and/or Vendor, including any criminal act conducted by the
Care
Provider. You understand and
agree that the Service(s) offered by MedRabbits directly or through Care
Providers/Vendorsinherently contain a risk
of and/or adverse effects which may result in possible mortality or permanent
disability. You understand and agree
to indemnify MedRabbits against any act, neglect or default of the Care Provider
and/or Vendor. MedRabbits does
not guarantee any outcome of the Service(s) offered.
• MedRabbits does not recommend or provide medical information on its Website
and
will not be responsible for any
medical consequences arising out of the medical information and content shared
on
our Website. The content on
the Website is purely for educational purpose and readers are requested to
obtain
professional advice from their
doctors and medical practitioners before undertaking any procedure and/or
availing
any Service.
• Service execution: Upon placing a
request
for a Service, a MedRabbits representative will contact you or the Patient
by telephone, SMS, email or Whatsapp to facilitate provision of the Service(s)
at
your or the Patient’s home or any
other location, mutually agreed. The request for the Service is only deemed to
be
accepted when you or the Patient
receives a booking confirmation from MedRabbits. It is your responsibility to
inform
us of any pre-existing medical
condition, dietary requirements, allergies, health insurance details and
emergency
contact numbers, as well as to
provide adequate refreshments, and any medication for the Patient.
• You and/or the Patient agree to provide a safe environment for the Care
Providers
and/or the Vendors to discharge
their duty and you undertake to ensure that they are not harassed, abused,
mistreated or troubled in any way
physically or emotionally. If, however, any of the Care Providers supplied to
the
Client are not to your or the Patient´s
satisfaction, please contact our office by telephone or email immediately, and
we
will endeavour to find a
replacement for the remainder of the period, if necessary. All Care Providers
are
assigned specific duties and will
not perform activities beyond their assigned duties.
• If we are of the opinion that the standard or qualifications of the Care
Provider
provided to you needs to be changed
for your convenience, safety, or health benefit then we reserve the right to
change
the Care Provider as we consider
appropriate, with or without adequate notice.
• MedRabbits reserves the right to allocate the relevant Care Provider/Vendor
from
it’s network of Care Providers
and Vendors, as it deems fit. While MedRabbits will endeavour that the Care
Provider
is allocated as per your or
the Patient’s preference but this may not always be possible. MedRabbits does
not
guarantee that the same Care
provider/Vendor will be assigned each day of the Service and reserves the right
to
allocate a different Care
Provider/Vendor on any day as it deems fit without prior notice.
• Pathology laboratory reports will only be sent by email or Whatsapp.
• The Terms are deemed to have been accepted by you and/or the Patient by
virtue of
you and/or the Patient making
a booking in person, verbally, telephonically, by E-mail, Whatsapp, the Website,
mobile App, Internet, in writing or
by virtue of making payment in any form for the Service of any Care Provider/
Vendor
booked through us.
• Payments: Payments can be made to
MedRabbits via cash, the Website, online
payment gateway or a Cheque
drawn in favour of Magic Potion Technology Pvt. Ltd. You expressly agree that
payment is due immediately when
the Service is requested. MedRabbits reserves the right to cancel an ongoing or
future Service if payments are not
received promptly.
• Cancellations & Refunds policy: You
may
cancel or reschedule a Service at any time. In the event of a cancellation
12 hours prior to the scheduled Service time, a full refund will be made to you
within 10 working days or if you so
wish, the payment can be retained for delivery of a future Service, to be
availed
within 1 month. In the event of
cancellation within 12 hours of the Service time, we reserve the right to retain
25%
of the fees levied due to
administration expenses, travel and engagement of the Care Provider/ Vendor.
• In the event of medical equipment, a refundable deposit will be collected
against
the equipment as per the T&C of
the Vendor. In the event of damage to or loss of the equipment, the security
deposit
will be forfeited.
• Limitation of Liability: In no event
shall
MedRabbits be liable for any direct, special, incidental, indirect or
consequential damages of any kind or nature whatsoever and howsoever occurring,
in
connection with the Terms,
even if your or the Patient or a user of the Website has informed us in advance
of
the possibility of such damages.
In no event shall the total aggregate liability of MedRabbits to any person
concerned for any and all damages,
losses, and causes of action (whether in contract or tort, including, but not
limited to, negligence or otherwise)
arising from these Terms or a user’s use of the website or the Services, exceed
in
the aggregate INR 1000/- (rupees
One thousand only) or 50% of the Service value availed, whichever is lesser.
• In the event any provision of the terms is found to be illegal or
unenforceable,
that provision will be limited or
eliminated to the minimum extent necessary so that all other provisions and all
other parts of the affected
provision remain in full force and effect and enforceable.
• This document may be produced in any judicial, arbitral, or other proceedings
as
evidence of any statement of fact
or any matter referred to herein or as evidence of record of any fact to which
this
document pertains.
• Law & jurisdiction: The Terms shall be
governed by and interpreted and construed in accordance with the laws of
India. The courts at Mumbai shall have exclusive jurisdiction.